WHAT PERSONAL DATA WE COLLECT
- Email Address – Features like “Social Accounts” that help you detect unauthorized access to your social accounts by any third party, require you to first enter your email address and password. This is a one-time process. There is no way in which your email address and password gets stored with us.
- Password – The “Save Passwords” feature lets you securely save/store all your passwords. Note that this is a secure dashboard and only you can access it. Hack Shield does not hold the access rights to your personal dashboard on Save Passwords.
- License Number – If you request technical support by email or phone, we may ask you for details like email address, license key, activation date and remote IP, in order to understand your query and provide appropriate solution.
Additionally, we also collect information related to your location, to protect your Hack Shield account against unauthorized remote access. We use technology like cookies to collect anonymous data that is used to provide you with improved services.
HOW WE COLLECT DATA
We collect data in the following ways:
- Registration Data – In order to use our app you must create an account. For creation of account, you must provide your email address, username and a password that will be used for the purpose of login. The only personal data we collect to create an account is your email address and password. We collect and store this registration data provided by you only for as long as your account is active.
- App Features – Some features of our app may require you to willingly share personal information like email address, password, license number, IP address, Wi-Fi details and chats, in order to provide you with security for respective functionality.
- Support and correspondence – Certain personal information may be provided by you in connection with inquiries and support from our website. We maintain user support histories only for as long as your associated account is active and for a reasonable period of time thereafter.
- Billing Data – To process payments made through our website, we collect and store your name, address and wherever applicable, the last four digits of your credit card and expiration information for user support and tax compliances purpose.
- Feedback – During times when you provide us with feedback, we collect your email address along with the content of email in order to respond back to you.
WHY DO WE NEED YOUR PERSONAL DATA
HOW WE USE YOUR PERSONAL DATA
In order to deliver the right services, we process two different kinds of data:
- Secure Data – Secure data is the kind of data that is encrypted using secure cryptographic keys, which are solely under the control of our customers. We are not able to decrypt this kind of data under any circumstance and there is absolutely no way we can access or share this kind of decrypted data. The secure data is solely your property and only you can modify, add and delete this secured data at your discretion. We claim absolutely no rights to your secured data.
- Service Data – Service data is the kind of data acquired through your usage of Hack Shield account. We retain only that service data which is required essentially to maintain and operate the services. Under no circumstance is your service data used for any other purpose. Service data includes but is not limited to client IP address, billing information, email address and server logs. Service data is visible to our staff and includes the name provided by you and any other image that might be part of your profile. We retain the right to hold and use your service data for as long as you use our services, for the purpose of analyzing the performance and troubleshoot problems.
In addition, there are certain App features that require us to store certain information willingly shared by you. Such features include:
- Anti-Phishing – This feature requires you to enter a URL that you wish to confirm as being fraudulent or legitimate. We store this URL for threat intelligence, so that we can mark such sites as fraudulent in case we find one.
- Data Theft – This feature requires you to willingly enter your email address, to help us validate if your email address or data from your inbox has been stolen or breached by a third party without your consent.
HOW WE ENSURE SAFETY OF YOUR PERSONAL DATA
We understand and are committed to our responsibility to safeguard your Secure Data and Service Data. We use strict encryption techniques, network isolation and access control measures to ensure that your Secure Data and Service Data is only available for access to authorized personnel. Most importantly, Secure Data cannot be decrypted even by authorized personnel who have access to it.
- Passwords – Your Hack Shield account information including email address, username and password are all password protected. Access to your Hack Shield account is secured by a unique user name and password that is known and available only to you. We encrypt customer passwords to protect it from being accessed or divulged by anyone other than you. No Hack Shield employees or any of its contractors have the right or obtain access to your password. Remember, that neither Hack Shield employees nor any of its contractors will ever ask you to share your password via telephone, email or SMS or any other unsolicited manner.
- Secure Data Storage and Transfer – Hack Shield stores the data collected, in highly secure server environment with round-the-clock surveillance, monitoring and support. This prevents any unauthorized access of your personal data. Additionally, we ensure continued security of your data using advanced security measures including surveillance, firewall and continued protection of your data against intruders, natural disasters and unnatural events.
WHAT IMPORTANT PERMISSIONS WE REQUEST
In order to help our app perform certain security features like Network Analysis, Privacy Mode, it is important for our app to request certain permissions. By agreeing to use this app, you willingly provide the following permissions to this app.
- ACCESS_NETWORK_STATE –To allow user to understand and analyse speed of network, signal strength, hotspot connections, the app requires permission to access the state of network.
- INTERNET –Permission to connect to the internet is required in order to allow user to access features like connected devices, network speed, file transfer, data theft and social accounts.
- ACCESS_LOCATION –The app is required to access location for connected devices feature which ensure that devices connected to the user phone are safe and also to check if the status of WiFi is On/Off.
- ACCESS_WIFI_STATE –This permission allows the app to confirm if the WiFi status is On/Off.
Our websites, products and services are not intended to be used by nor are they legally directed to children under 13 years of age, and we do not knowingly collect their information. Exceptions do apply where we provide you with products and services designed specifically to assist you as a parent by providing child online protection features. In such cases, we will only collect and process Personal Data related to any child under 13 years of age which you willingly choose to disclose to us or otherwise instruct us to collect and process. Details about this processing is included in the privacy notices of these specific products. Please refer to the specific applicable notices for this important additional information.
THIRD PARTY LINKS AND SERVICES
We do not work with third-party advertising companies to display or deliver ads on our apps and sides.
CHANGES TO THE POLICY
Last Updated Date: Jan 29th, 2020